Monday, January 11, 2010

Loathing Lowes Part II

So I'm a little confused.

I've been playing phone tag with Thom, one of the manager's at the Lowe's in Blaine (Hwy 65/ 118th Ave.) all weekend.  Yesterday I dropped off the copy of the repair bill so he could see it and also call them to verify what services were done.

I got a call from Thom today...and I'm very confused.  He said the improper installation of the electrical cord to the block on the dryer "is not their problem".  That was not installed by the two boys that delivered the machines.  So then who's responsible for it?  If wasn't Lowe's who crossed the wires, was it Frigidaire?  It certainly wasn't me. 

He also said that a faulty dryer vent can also make a dryer not work.  WHAT!  What does a dryer vent have to do with anything electrical or the computer chips inside the dryer?  To me, they are two separate things.  Computer chips.......and a piece of tin.       They are not the same.  That is bunch of bologna. 

Is fighting this really worth my time and energy?  For $150 dollars?  I'm thinking not.  I think I'm going to cut my losses and moving on.  The thing that worries me is that this could happen to someone else.  And with it being an ELECTRICAL problem., could someone loose there house via a fire?  But again, Lowe's or Frigidaire?  Hmmmmm.


simplicity said...

I have heard the same thing about the dryer vent. I would get a new dryer as they offered before. I think you're in for lots more issues/trouble if you keep this one. And I totally am all about principal so I'd probably keep arguing but that's just me....